Frequently Asked Questions

Everything you need to know about shopping with Lumineux.

What are your standard shipping times?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns within 30 days of purchase for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Lumineux accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer a warranty on your products?

Yes, all our products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.

Can I change or cancel my order after it's been placed?

We process orders quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate any changes or cancellations before the item ships.