Returns & Exchanges

At Lumineux, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused and original-packaged items. Whether you need a different size or a full refund, our dedicated team is here to ensure your shopping experience remains seamless and bright.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

4

Drop Off and Track

Drop your package at any authorized carrier location; you will receive a confirmation email once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing